Refund and Returns Policy


We Guarantee Your Satisfaction. The best just got better!

We stand behind our products 100% and guarantee the best quality. However, if you are not satisfied with your purchase we want to know. If you believe your product does not match our description, please contact us explaining the fault so we can assist you further.

Original shipping and handling charges are non-refundable.

Products must be unopened and in their original condition to be accepted for a refund.

Please perform a patch test with new skincare products. Should a product be returned due to an allergic reaction, we may require a before and after photograph.

All returns must be authorised by Sileo Health in writing prior to returning the item(s) for a refund or exchange. Please do not ship products without contacting us first.

Returns must be made within 14 days of you receiving your product. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you were not completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Once we receive your return, we will process your refund within 14 business days.

Refunds are credited back to the original payment method.

Customer Service
Email: [email protected]
Phone: +44 (0)7791 093 023

Address For Returns
Unit 22A Airport Industrial Estate, Newcastle Upon Tyne, NE3 2EF  United Kingdom

If a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within 7 business days from the purchase date.